• How do I place an order?
• How long will it take after I order?
• What types of payment do you accept?
• What if I am not satisfied with my purchase?
• How much is shipping and handling?
• Do you publish a catalog?

 

• How do I place an order?

As we are a small custom order company, we do not take online orders.  We prefer you send us an e-mail with the best time to contact you, along with your phone number.  Please include your time zone.

We will contact you by phone, and answer any questions you may have.  If you wish at that time you may place an order with us.  Should you decide that you are not ready to order that is OK also.  We want you to make your purchase when you are comfortable doing so.

• How long will it take after I order?

Usually urns are completed and shipped in about a week.  It may take longer if you have a custom designed urn or engraving.

• What types of payment do you accept?

We accept both checks and money orders.

• What if I am not satisfied with my purchase?

If you are not completely satisfied with your purchase, just contact us by email or phone within 30 days of receipt, and let us know what we need to do.  If you wish to return your purchase, we will make arrangements for you to do so.  When we receive your return, we will refund your purchase price including regular ground shipping charges.  You will be responsible for return shipping and insurance.

• How much is shipping and handling?

Our standard ground shipping and handling is $19.95.  If you wish overnight or 2nd day air we can quote that for you.

• Do you publish a catalog?

We have a very limited product line, and do not do so at this time.